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Learn about our delivery options. How to track you order, how to change the address, etc.
10 articles
What happens if I am not home to receive the order?If absent, a card is left; arrange depot pick-up or pay for re-delivery, or pre-authorize doorstep drop-off.
Does someone take away the packaging?Standard delivery service does not include rubbish removal.
How can I track my order?After dispatch, you'll get an email with tracking info. You can also log into your account for real-time order updates.
Can the driver call me 30 minutes prior to delivery?No. Unfortunately this is not a service that the drivers are able to provide.
How long will my order take to arrive?Delivery within Australia varies by zone, ranging from 3-15 business days.
What type of delivery services do you offer?Standard delivery to your door, ground access only, Mon-Fri 9am-5pm. No inside delivery or assembly. Tail lift for large items.
My order hasn’t shipped yet. Can I make a change?Yes. To update your delivery details contact our team.
Can the e-NRG bottles be recycled?The e-NRG bottles can be placed into your recycling bin for pick up by your local council and are recycled into more bottles and bags for future use.
Can you deliver anywhere within Australia?Yes, we can deliver Australia-wide. (Some restrictions on outlying islands).
Can I change my delivery address before my item ships?Yes. Please email [email protected] or phone (02) 9997 3050 to update your delivery details.