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Warranty
Our products are covered by a transferable limited warranty. Common questions about our warranty terms.
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Warranty CoverageOur products are covered by a transferable limited warranty and a solid service and support network should you need it.
What does EcoSmart Fire's warranty actually cover?EcoSmart Fire provides a two-year warranty on stainless steel parts and one-year for other materials.
What is your returns/refund policy?Returns require prior written agreement, may incur a 20% restocking fee, and custom or imported items are non-returnable.
Does someone from MAD come to troubleshoot?No. Please phone us or your reseller for assistance with your product.
What if I have modified the product?If modified without MAD's written approval, the product's warranty is void, but assistance is still available.